Mental heath services in the city are “among the worst in Scotland” according to one patient who feels she is being failed by the system.
Lynsey-Jane Gray, who suffers from Borderline Personality Disorder and depression, has received care for her mental health struggles in other cities across Scotland in the past.
But since moving to the city two years ago, Ms. Gray has been left dismayed by the service provided to people here – prompting her to speak out about her concerns.
She said: “I have lived in Glasgow, Edinburgh and Stirling and had excellent assistance, but I have never experienced anything like Dundee.
“There is no community psychiatric team and I have only been seen by the current team once or twice since I moved here. When you compare to the bi-weekly treatment I was receiving in Stirling, it’s abysmal.”]
Lynsey-Jane said that consistency was vital in helping cope with mental illness, but she has claimed she has rarely seen the same consultant twice during her time living the city.
“I never see the same psychiatrist twice and this exacerbates my condition she explained.
The city centre resident pointed to figures released earlier this year that showed that nine people per 100,000 people in Dundee have committed suicide in the last five years, claiming it’s evidence the system is failing people.
She said: “Dundee has the highest suicide rate in Scotland and it’s not difficult to see why when you look at the service that is available.
“There’s not enough practitioners, it’s going to put people off asking for help.”
Lyndsey-Jane said she tried to phone her doctor’s surgery more than 100 times before she was able to get through to the receptionist to book an appointment.
“My partner and I were on the phone simultaneously trying to reach them. I had phoned 131 times and he phoned around 20,” she said.
“By the time I got through, the response was ‘what is wrong with you today?’ What if someone was severely suicidal and wanting an appointment? It’s awful practice.”
The service provided to Dundonians is so bad that Lynsey-Jane claims she would have second thoughts about moving to the city if she had known about the level of care she would be able to access here.
The admin worker said: “There are many people out there, like me, who have complex psychiatric conditions that require regular support and Dundee is not providing this.
“If I had known it was like this, I would have perhaps decided against moving here.”
For Lynsey-Jane, the problem with the mental health provisions in the city lies with what she sees as a lack of funding and she believes those who are struggling are being let down.
The 29-year-old added: “The city seems so focused on the gentrification of itself that vulnerable people are being left behind.
“There is not enough practitioners in Dundee and you have to ask if they are doing enough to attract them to city.
“I have received care from Carseview also and the team have been brilliant but you can see they are stretched.”
A spokeswoman for Dundee Health and Social Care Partnership said: “Due to patient confidentiality we cannot discuss matters relating to individual patients.
“Community mental health services in Dundee offer a range of support to people experiencing challenges with their mental health and emotion wellbeing.
“A variety of specialist staff work within our community mental health services ranging from psychiatrists, psychologists, nurses, occupational therapists, physiotherapists, dietitians, speech and language therapists, mental health officers, social workers, peer support workers and a range of other support workers.
“Following an initial assessment an individual may be offered ongoing support from a range of professionals to best meet their needs.
“Patients requiring specialist mental health input may be referred to their local community mental health team based at Alloway Centre or Wedderburn House.
“Anyone who requires to be seen more quickly then can get an urgent or emergency referral to the Crisis Resolution and Home Treatment Team (CRHTT).”
It said the key themes were patient access to mental health services, patient sense of safety, quality of care, organisational learning, leadership and governance.
Referring to risk management, the report said: “Patients report telling staff they were suicidal but the risk was not taken seriously until they made a serious attempt to take their own life.”
‘Violated and traumatised’
In relation to patient safety, the report noted: “Some patients report being frightened of certain staff on the wards who have a poor attitude to the patients in their care.
“Others mentioned that another patient had assaulted them whilst they were on the ward.”
The report said the use of restraint within inpatient facilities was of “great concern” to patients, who had experienced it or witnessed it taking place.
It said: “Patients feel violated and traumatised, particularly if they have personally suffered violent abuse in the past.”
It added that staff seemed unable to control the availability and use of illegal drugs on the wards in the inpatient facilities.
“Both patients and families report seeing drugs delivered, sold and taken within the Carseview Centre site,” the report said.
“Staff confirm this is a serious issue which is not being adequately addressed.
“There is a lack of support from management for frontline staff attempting to address this issue and it is having a detrimental effect on patient care and treatment regimes”.
‘Unexpected and concerning’
In a section on the Crisis Service, the report said that the Crisis team “struggles to respond to sudden surges in demand on the service.”
It said: “There are occasions when the length of time to wait to be seen is long and families supporting someone in crisis are advised to phone the police or NHS24, if they are worried.
“This advice is unexpected and concerning to carers coping with a crisis in a domestic situation.”
The report said the centralisation of the out-of-hours Crisis team to Carseview Centre has had a “detrimental effect on those patients in Angus and Perth & Kinross who are experiencing mental health crisis”.
It said: “There is a perception that whilst the Crisis service has expanded in recent months, the situation has worsened in terms of patients being assessed then not being offered any crisis intervention, or referred back to the GP.”
Inquiry chairman David Strang said: “The themes which have been identified will shape the next stage of the inquiry.
“Our final report will include conclusions and recommendations which will lead to the improvement of mental health services in Tayside.”
NHS Tayside chief executive Grant Archibald said: “We are taking on board all comments in the interim report, alongside the feedback we received from the Health and Social Care Alliance (the Alliance) published in their report in December 2018.
“The key themes which have been identified in both the Alliance report and in today’s interim report are recognised by the board and the mental health leadership team – and we are taking action on these.
“I also recognise and want to thank the many staff who are already working really hard to improve services and look forward to their continued support.
“It is clear that we have further work to do but since I came to Tayside, I have made mental health a top priority and I am confident we can learn lessons, strengthen our engagement with patients, service users, families and the public and make the right kinds of changes, at the right time, to transform our mental health services.”
He added: “We would like to thank everyone who has shared their experiences so far and we look forward to the independent inquiry’s final report and recommendations which will be a major influence on the future shape of mental health services in Tayside.”
A Tayside musician is helping beat the stigma of mental illness by rapping about his time in a Dundee psychiatric hospital.
Kieran Smart, who studied music production in Perth before being admitted to Carseview, posted a video to social media which detailed his battle against self-harm and hallucinations.
The 23-year-old mentions his feelings of isolation while struggling with his mental health, which led him to spend a total of four months in the unit over the past two years.
He said he hoped the video would encourage more people to seek help sooner, after revealing it took him five years to get treatment.
He said: “It’s an overview of what I was feeling at the time. Now I feel not much different but better – music definitely helps with that. It gives me an outlet – a way to put things down as I’m not really big on speaking to people and this is easier.
“I’ve been writing for ten years and when I came out of Carseview the second time that’s when I recorded my first song.
“I put this video online to help break down the stigma of mental illness. I want to bring awareness to that – I want people to know it’s all right to not be all right.
“It’s a constant reminder for me but I’d rather it helped someone – I hope it would. I’ve been dealing with this since 2012 and I didn’t seek any help until 2017 because I had the idea that being male I had to mask it.”
Mr Smart has also praised staff at the facility at a time when mental health services in Tayside have come under fire, with unit closures in Perthshire and Angus.
He said: “When I first went into Carseview I wanted out as soon as possible because I was in a locked ward but the treatment was really good and the staff were great – they were always willing to talk.”
A former Abertay University student has urged people struggling with mental health issues to speak out this Christmas after support given to her helped her graduate.
Laura Jackson graduated last month with a Masters in International Human Resource Management.
It was a proud achievement for the 23 year-old, who says it wouldn’t have happened without the support provided by Abertay’s Mental Health Advisor and Student Services team throughout her studies.
“A few years ago, I was at a really low point in my life. I had just started a business degree in Glasgow but, due to health and mental health issues, I felt so isolated that I dropped out after only a few weeks and had to go back to living with my mum,” she said.
“If you’d told me then that I’d soon be graduating with a Masters with Distinction, I would never have believed you.”
Throughout her three years at Abertay – two completing a BA in Business Management, and one at Masters level – Laura attended regular sessions with its mental health advisor David Cameron.
“Because I’d had a few months out after leaving Glasgow, when I started at Abertay I wanted to see what was available to help support my studies,” she said.
“The Advisory Service not only provided me with practical resources, including a study plan and a laptop with special dyslexia software that helped with my coursework but, because I’d informed them I had been diagnosed with anxiety, they also referred me to David.”
This ongoing support ended up being key to Laura’s progression through her degree as she engaged with the service when she felt overwhelmed juggling coursework deadlines, a part-time job and a spate of health issues, including an underactive thyroid and learning difficulties dyslexia, dyspraxia and dysgraphia.
“There were so many times, when things were tough and my mental health was suffering, that I was close to giving up,” she said.
“Knowing that support was there and available was what kept me going. Some of my friends have mental health issues of their own which meant they weren’t always able to help when I needed them. David was a constant.”
Following Graduation, Laura has moved back to Glasgow and is currently an intern at a women-only HR practice, while she thinks about her next move.
By sharing her story, Laura hopes she can help inspire others to keep going, even when mental health issues try to stand in their way.
Laura said: “My advice to anyone out there who feels like I did is to not put too much pressure on yourself to be perfect. Speak to someone, get a study plan and let people help you. You’re not letting anyone down by focusing on yourself now and again.”
Abertay’s Mental Health Advisor, David Cameron, said: “I am pleased I have been able to contribute a little and help Laura. She had a lot to cope with, both with her physical health and mental health, therefore her achievements deserve great credit.”
A number of organisations will be available over the festive period for those seeking support or help:
Breathing Space Scotland – provides telephone counselling. Open: Weekdays – Monday to Thursday 6pm to 2am; Weekend -Friday 6pm to Monday 6am. Their phone number is 0800 83 85 87.
Insights Counselling – a counselling services that provides confidential, non-judgemental, 1-2-1 counselling by appointment. For further details you can phone 01382-305706 or visit them online.
Samaritans – provides a 24/7, 365 day a year telephone service – Their phone number is 116 123 or you can email firstname.lastname@example.org.
A Dundee couple who recently celebrated their 50th wedding anniversary have donated all the money given to them in lieu of gifts to a charity set up in memory of a young city dad who tragically took his own life.
Anton, known as Dode, and Anne Dolderer, celebrated their golden anniversary with a party in the Taxi Club.
Instead of gifts, the Coldside couple asked family and friends to contribute to the Not in Vain for Lee charity.
Lee Welsh took his own life, aged only 27, claims he had not been given enough support for mental health issues.
Since then his family have been raising funds in his memory.
Lee’s childhood friend Steve Martin, 27, organised the first Lee Welsh Memorial Match which was held at North End Park in June. It will be played again next year.
Lee’s dad Phil said: “Our friends Dode and Anne requested that their guests contribute to the Not in Vain for Lee charity events which will take place again in the summer of 2019.
“They raised a massive £750 at their special party and have donated this to us.
“This fantastic gesture will enable us to buy a second set of strips for the memorial match next year and still leave money to go towards our chosen mental health charity.
“We cannot thank them enough for this amazing gesture.”